How to cancel your plan
You can cancel your free trial or subscription at any time by clicking the "My Account" menu at the top right of your dashboard, then clicking "Plan & Billing". Click on "Cancel Plan" at the bottom of the page and follow all steps to complete the process.
How to request a refund
To request a refund, submit a request in our Contact Form. We'll get back to you as soon as possible.
Refund requests must be submitted within the applicable refund window specified below:
- Monthly plans: Requests must be received within 20 days of the date on which the contested charge occurred.
- Yearly plans: Requests must be received within 60 days of the date on which the contested charge occurred.
Local-specific refund conditions may apply depending on applicable laws or regulations.
Only the most recent charge is eligible for a refund, unless additional charges
occur during the refund window. In such cases, those charges may also be refunded
under the same refund request.
Once a refund is processed, your subscription will be immediately downgraded to the Free Plan.
Please note: Downgrading your subscription plan may result in the loss
of your content. You are solely responsible for backing up your content in a
timely manner. Streamable assumes no responsibility for any content loss arising
from your refund request.